Performance Management

All Organisational activities employ resources (i.e., people, money, equipment etc) and activities have specific objectives and targets. Performance Management (PM) includes activities which ensure that goals are consistently being met in an effective and efficient manner.

PM can focus on the performance of an organisation, a department, employee, or even the processes to build a product or service. PM frameworks generally adopt a template that is based upon the principles of DMAIC.

The first 5 items, DMAIC (pronounced “duh-may-ik”), represents the 5 lean phases of Six-Sigma.

Saferprocess has adopted and extended the 5 Lean Phases to include ACT for complementing the Plan-Do-Check-Act Cycle.

Our Performance Management approach comprises:


Define the problem – Typically, via Gap Analysis or Audits. The process complements our Corporate Governance capability.


Quantify the problem – Establish measurement criteria and undertake monitoring to supplement existing data/ records.


Establish the cause – Review monitored data and existing records relative to bespoke criteria. Where data reveals shortfalls, establish root cause events.


Develop/Implement solutions – Progress can only be made if progress is measured. Having measured and analysed relative to criteria, this will facilitate corrective action improvement plans.


Maintain improvements – Develop and implement appropriate policies, processes and procedures.


“Keep on top of things” – Review periodically with Leadership and fine-tune as needed, for continuous improvement.